When you are trying to get things done through others, you can increase your chances of success through the following simple steps:
- Provide clarity on why the work needs to be done, what you expect from them and when you expect it to be done by.
- Make sure they have the skills and resources to achieve the required outcomes.
- Give them support and feedback.
Check the hints and tips section for practical input to your conversations.
Match the tool to the task
- Being clear what you require is an important part of delegating well. Use Delegating a task to help you prepare thoroughly.
- Use the Skill/will matrix to guide you in choosing the correct management interaction to help nothinder a good outcome.
- Prepare for giving effective feedback. Use the AIID feedback tool.
- Use Motivating for engagement to understand what you can do to build engagement and motivate your staff members.
- The 3 Keys to Empowerment: Release the Power Within People for Astonishing Results, Kenneth Blanchard & John P. Carlos (2001)
- Putting The One Minute Manager to Work, Kenneth Blanchard & Spencer Johnson (2006)
Hints and tips for conversations
- Be clear in your request. Don't be so 'nice' that you fail to get your requirements across.
- Once you delegate something, don't be tempted to micromanage the process. Agree on the expected outcomes and just let go, providing support where required.
- Beware of reverse delegation. Don't automatically solve problems or make decisions for hesitant employees. Focus on generating alternative solutions together, making sure the staff member maintains responsibility for executing.
- After the task is completed and you have given your feedback to your employee, ask for their opinion on how the delegation worked for them.
- Use a face to face meeting when you delegate and always give sufficient authority and resources to get the job done.
- Avoid dumping only tedious or difficult jobs on your staff. Include tasks that are interesting and that people can learn from.
Designed and developed for the London Leadership Academy by Heather Schoenheimer Consulting, in conjunction with the Royal Free London Foundation Trust OD Department